Returns & Exchanges
At KylinAustralia, we want you to love your fashion finds, which is why we offer a flexible 30-day return policy for all unworn garments with original tags attached. Whether you need a different size or a complete refund, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and provide a reason for the request.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels and tags remain intact to meet our quality control standards for resale.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Quality Check & Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing