Frequently Asked Questions
Everything you need to know about shopping with KylinAustralia
What are your shipping times within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days to most metropolitan areas.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to follow your parcel's journey.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings and intimates cannot be returned.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location, generally taking between 7-14 business days.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.